TROUBLE SHOOTING
TRACY® trouble shooting
Mounting issues
End Cap can not be fittet
Possible cause
Connector Socket are fittet in the panel
Solution
Remove Connector Sockets with an allen key and fit the end cap or cut off end
Mounting Brackets break when the panels are clicked on
Possible Cause
If you try to click on BOTH sides of the panel at the same time or try to force it into place using i.e. a closed fist or a hammer, the mounting brackets might break.
Solutions
Replace bracket and click panel on by open hand – one panel side at the time with low presure
Light and PSU issues
No light in the entire panel row
Possible cause
Power Cord not connected to panel or PSU
Solution
Connect the Power Cord to the panel (Power In) and to the PSU
Possible cause
The Power Cord is facing the wrong way (+/- polarization)
Solution
Turn the Power Cord connector 180 degr.
Possible cause
No 230VAC power the PSU
Solution
Check the 230VAC connection to the PSU and make sure the circuit breaker is on
Possible cause
230VAC to the PSU is ok, but 24 VDC output missing
Solution
PSU defective. Replace.
No light in one or more panels in a row
Possible cause
Connector Sockets and/or Connector Pins are missing in an assembly or not installed correctly
Solution
Fit missing Connector Sockets and Connector Pins
No light in a single LED spot
Possible cause
Fault in the light panel
Solution
Replace Light Panel
Weak light in intire panel row
Possible cause
The Power Cord is not connected correctly
Solution
Check Power Cord connection to PSU and Light Panel
Possible cause
The power cord is defective
Solution
Replace Power Cord
Possible cause
Current/voltage is adjusted too low on the back of the PSU (Type A/AB/DA only)
Solution
Adjust the PSU correctly – See guide
Weak light in one or more panels in a row
Possible cause
A connection between two panels is defective
Solution
Check and correct weak connection
Different light levels in different light rows (with separate PSU's)
Possible cause
PSU’s are not adjusted correctly (voltage/current)
Solution
Adjust the PSUs correctly to equal light levels – See Guide
Light Control
Sensor is not reacting
Possible cause
Master Sensor is not correctly configured
Solution
Needs to be reconfigured – contact LED iBond support
Possible cause
Sensor lacks voltage or is not connected correctly to the DALI bus
Solution
Check connections
Possible cause
Sensor defektive
Solution
Replace sensor
Possible cause
The Master device is not powered?
Solution
1. If Master device flash when the remote control is being used the power to the master device is OK!
2. Otherwise check the DC suppy to the master. It shall read 12 V DC between the red wire (+) and the gray wire (-) from the Zhaga socket.
Possible cause
Master device (sensor) not turned correctly into the Zhaga socket.
Solution
Check that all pins are connected
Possible cause
DALI Bus not powered
Solution
1. Check that there is ~16 V DC between the DALI wires at the Driver and that the polarity at driver is correct: Blue wire at driver is DALI+ and white wire is DALI-
2. Check that there is ~16 V DC between the DALI wires at the Master device and that the polarity at Zhaga Socket is correct: Yellow is DALI+ and Grey is DALI-
GRACY™ trouble shooting
Mounting issues
Light and PSU issues
No light in the light panel
Possible cause
Light panel (24VDC) not connected to the PSU
Solution
Check 24 VDC power connection from light panel to the PSU
Possible cause
The 24 VDC power connection is not polarized correctly (+/- polarization)
Solution
Connect cable from light panel and PSU with correct polarization
Possible cause
No 230VAC power to the PSU
Solution
Check the 230VAC connection to the PSU and make sure the circuit breaker is on
Possible cause
230VAC to the PSU is ok, but 24 VDC output missing
Solution
PSU defective. Replace.
No light in one or more LED spots in the same light panel
Possible cause
Light panel is defective
Solution
Replace light panel
Weak light in light panel
Possible cause
The 24VDC power connection to the light panel is not connected correctly
Solution
Check 24VDC power connection from light panel to the PSU
Possible cause
The PSU is defective
Solution
Replace PSU (Power Supply)
Possible cause
Current/voltage is adjusted too low on the back of the PSU (Type A/AB/DA only)
Solution
Adjust the PSU correctly – See guide
Not all light panels connected to SAME PSU lights up equally
Possible cause
Panel with dimmed light is not connected correctly to the PSU or cable is defective.
Solution
Check that all light panels are properly connected to the PSU and that 24VDC cable is working properly.
Light Control
Sensor is not reacting
Possible cause
Master Sensor is not correctly configured
Solution
Needs to be reconfigured – contact LED iBond support
Possible cause
Sensor lacks voltage or is not connected correctly to the DALI bus
Solution
Check connections
Possible cause
Sensor defektive
Solution
Replace sensor
Possible cause
The Master device is not powered?
Solution
1. If Master device flash when the remote control is being used the power to the master device is OK!
2. Otherwise check the DC suppy to the master. It shall read 12 V DC between the red wire (+) and the gray wire (-) from the Zhaga socket.
Possible cause
Master device (sensor) not turned correctly into the Zhaga socket.
Solution
Check that all pins are connected
Possible cause
DALI Bus not powered
Solution
1. Check that there is ~16 V DC between the DALI wires at the Driver and that the polarity at driver is correct: Blue wire at driver is DALI+ and white wire is DALI-
2. Check that there is ~16 V DC between the DALI wires at the Master device and that the polarity at Zhaga Socket is correct: Yellow is DALI+ and Grey is DALI-